Last updated: 13 August 2026
SOAP2 Regular and Premium licenses are sold as auto-renewing subscriptions (monthly or annual) through Paddle.com Market Limited, our Merchant of Record. Paddle handles the actual billing and refund mechanics on our behalf; this page describes the policy we ask Paddle to apply. See also Paddle's Buyer Terms for their own standard terms.
We don't offer a discretionary money-back guarantee. Refunds are considered on a case-by-case basis — for example, a billing error, a duplicate charge, or a genuine technical issue that prevented you from using SOAP2 — by contacting [email protected]. This is in addition to, and does not limit, any statutory right of withdrawal or refund you may have under the consumer-protection law of your own country of residence, which Paddle applies as part of its own checkout and buyer terms.
Monthly and annual subscriptions renew automatically at the end of each billing period unless cancelled beforehand. If a renewal charge was made in error (for example, after you'd already cancelled), contact us and we'll investigate.
You can cancel a subscription at any time; access continues until the end of the billing period you already paid for, then the license stops renewing. Cancelling does not itself trigger a refund for the current period — see the guarantee above for first payments.
If you believe you were charged in error, charged twice, or charged the wrong amount, contact [email protected] and we'll work with Paddle to correct it.
WhiteLabel licenses are arranged directly between the group holder and the SOAP2 author rather than through self-serve checkout; refund terms for those are agreed individually as part of that arrangement.
Refund requests and billing questions: [email protected].
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